Thrive, a US-based provider that runs managed services for thousands of SMEs, recently made headlines for using AI to speed up ticket handling. Sorting, routing, and addressing incoming…
Thrive, a US-based provider that runs managed services for thousands of SMEs, recently made headlines for using AI to speed up ticket handling. Sorting, routing, and addressing incoming tickets used to take six minutes. According to ServiceNow, the platform that powers Thrive’s AI, ticket handling now takes under 60 seconds. Thrive isn’t an outlier. A 2026 […] The post When AI speeds up service desks but leaves the heavy lifting behind appeared first on Spiceworks Inc.
This is a source-linked briefing. Read the original report from Spiceworks Inc .